Returns & Exchanges
If you have purchased an item through CROCUSA.com, and would like to return it for a refund or exchange it for another product, you are able to do so within 14 days of the date of order completion. All sales are final and no refunds or exchanges will be accepted for non-warranty items such as, but not limited to, Accessories, Brushes & Combs, and Greenion Hair Care. All returns and exchanges will be subject to a 25% restocking fee, which will be deducted from the refund or charged at the time of the exchange. Every return must be in original packaging, include any free goods which were received with the original order, be considered in “New” condition, and include a Return Merchandise Authorization (RMA) number in order to be considered for a return or exchange. A copy of the original sales invoice must accompany all returns. To obtain an RMA number, you must log in to your account on CROCUSA.com . Once logged in, go to “My Account” which can be found in the top right hand corner of the screen. Find the order which contains the warranted product you wish to return or exchange, and click “Request Return/Warranty”. Select “Request Refund” if you are requesting a refund and do not want to exchange your item for another product. You are able to also select why you are returning the item, for example, “Wrong Color” or “Wrong Size”. Select “Request Exchange” if you are requesting to exchange your current product for a different product. If your item was received damaged within packaging, select “Item Arrived Damaged”, and include a photo showing the damaged packaging and damaged item. After submitting your request, you will receive an email indicating your submission has been approved or denied. All approval emails will include your RMA number, which needs to be sent in with your return. Products not eligible for return or not purchased through CROCUSA.com will be returned at your expense.
If you are having an issue with a warranted item you purchased on CROCUSA.com, you are now able to submit a warranty claim directly through your Account. Upon approval, you will receive a return shipping label to send your iron in to be examined by a technician at our Repair Center. This offer of a return shipping label is only valid if your mailing address is located within the continental United States of America or Canada. In order to submit a warranty claim, you must log in to your account on CROCUSA.com. Once logged in, go to “My Account” which can be found in the top right hand corner of the screen. Find the order which contains the warranted product you wish to submit, and click “Request Return/Warranty”. Fill out the information required, and submit your warranty claim. You will be contacted upon approval or denial of your warranty claim. The offer for a return shipping label upon approval of a warranty claim is exclusive to CROCUSA.com orders only, which fall inside of the allotted warranty coverage. Be advised, all other fees regarding shipping or pertaining to the warranty claim will apply. For more information regarding additional fees, if your unit is outside of the allotted warranty coverage, or if you have not purchased your unit from CROCUSA.com, but wish to send it in to our Repair Center, please see our company’s official Returns/Replacements Process..