If you have purchased an item through CROCUSA.com, and would like to return it for a refund or exchange it for another product, you are able to do so by contacting CROC customer service within 14 days from the date of purchase. All sales are final and no refunds or exchanges will be accepted for promotional items, and non-warranty items (such as, but not limited to, Accessories, Brushes and Combs, and Greenion Hair Care).

To be eligible for a refund/exchange, items must be in new condition and clean, otherwise the return will not be accepted and a shipping fee will be charged to have the items returned.

CROC/Turbo Ion, Inc. is not responsible for any items that are lost or stolen while in transit. CROC/Turbo Ion, Inc. is also not responsible for additional shipping costs for items sent to an incorrect address, items not claimed within a timely matter (as deemed by the shipping company) by the recipient, or items that fail to arrive at our facility at no fault of CROC/Turbo Ion.

Please check your orders before they are placed, in order to make sure you receive any discounts you may be eligible for. CROCUSA.com cannot apply a discount to an order after it has been placed, nor refund the order to accommodate a new, discounted order.

If an order has been processed within our warehouse or shipped, CROCUSA.com is unable to issue a full refund, and the standard Return/Exchange policy procedures will apply.

All CROCUSA.com sales will be final during special holiday sales such as, but not limited to, Black Friday, Cyber Monday, Christmas, New Years, etc.

Orders placed during a site-wide or special promotional sale will not be eligible for exchanges, substitutions or refunds. Discounted items may not qualify for special offers such as free shipping or promotional gifts. Coupon codes will not be redeemable on discounted products. If you have an issue placing an order please contact our Customer Service Department by email at info@turboion.com. Include your full name, phone number, and issue you are having with your order and we will respond as soon as possible.

All returns and exchanges will be subject to a 25% restocking fee, which will be deducted from the refund or charged at the time of the exchange. Every return must be in original packaging, include any free goods which were received with the original order, be considered in “New” condition.  A copy of the original sales invoice (receipt) must accompany all returns.

Packages returned to our facility which were not delivered due to non-contact between the receiver and UPS are not eligible for free shipping promotions the second time they are shipped. If a package is returned and the buyer requests a refund, or CROC is not able to make contact with the buyer, the standard 25% restocking fee will apply to the refund. Payment to have a package reshipped can be made over the phone via credit card or by money order. No personal checks or cash will be accepted.

Promotional gifts and items are included with qualifying orders (promotional gifts and items that require a minimum order amount are awarded based on the subtotal before tax and shipping fees). Promotional gifts and items are not available with other promotional items or discounts, and exclusions may apply. One promotional gift is allowed per customer and order and cannot be combined. Electric items given as a promotional gift may be accompanied by a limited manufacturer’s warranty for one year from the date of the order. All warranty guidelines and processes would apply to these items. Promotional gifts and items which are not warranted are given “as is”. All promotional gifts or items must accompany returns or exchanges being submitted by the customer.

Please note: You will be responsible for any shipping and handling fees necessary to return your item to our location, in order to receive a refund. Also, you will be responsible for any shipping and handling fees necessary to receive an exchanged item.

Products not eligible for return or not purchased through CROCUSA.com will be returned at your expense. 

Note: Current discounts and promotions cannot be applied to past purchases.

Are you looking for warranty information? In order to submit a warranty claim, register your product.

For more information regarding additional fees, if your unit is outside of the allotted warranty coverage, or if you have not purchased your unit from CROCUSA.com, but wish to send it in to our Repair Center, please see our company’s official Returns and Replacements Process.