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Warranty and Repairs Process

CROC WARRANTY POLICY

Your CROC products are guaranteed to be free of any manufactured defects or defects in workmanship, for 1 full year from the point of purchase.

Our warranty does not cover any physical damage caused misuse and mishandling by the user. Normal wear and tear , Wrapping cord around the iron, dropping unit, product build-up or scratches on the plates, broken housing, loose plates, using wrong voltage, unauthorized modification, tampering or attachments to the unit, and neglect in safety, regular maintenance, and improper usage and removal of any labeling or serial number of the CROC products will void all warranty claims.

Items that have been dropped or items that have been damaged due to user negligence, and items purchased on EBAY, AMAZON, MISIKKO.COM, WALMART.com, SLEEKHAIR.COM, OVERSTOCK.COM, BEAUTYBASICSUPPLY.COM, JET.COM or other unauthorized internet retailers, will not be honored under the CROC warranty.

In order to properly register your CROC unit and activate your 1 year warranty, you must fill out your original warranty card completely and include a copy of your original sales receipt then send it to our service center. If a warranty card is received without all the information fields completed, your warranty is void. Your warranty protects your CROC product to be free of defects in workmanship and manufactured defects. Proper completion of the warranty card process is mandatory for full warranty benefits.

In the event that you experience a problem with your CROC unit due to a manufactured defect and you are within the 1 year warranty period, you may send your iron back to our facility for a repair or replacement.

*Please see RETURNS/REPLACEMENTS PROCESS for more information.

REPAIRS/REPLACEMENTS PROCESS

With our customers’ best interests in mind, we do allow products to be sent in to our Repair Center to be evaluated by a technician, repaired, and/or replaced regardless of when or where they were purchased.

If a product is: (1.) no longer covered under Turbo Ion, Inc.’s one (1) year manufacturer’s warranty or (2.) purchased from an unauthorized vendor and considered void of warranty, the customer shall be responsible for any and all repair or replacement fees.

Products covered under the one (1) year manufacturer’s warranty period will be repaired or replaced free of charge if they are found to be covered by the warranty’s terms. (Please see our Warranty Policy to fully understand warranty limitations.)

In order for your submitted product to be considered covered by Turbo Ion, Inc.’s one (1) year warranty, you must include a valid copy of the original purchase receipt indicating the product was purchased from an authorized vendor, along with a purchase date of no greater than three hundred and sixty five (365) days prior to the date of your submission. 

All product repairs and replacements, regardless of warranty coverage, are subject to the standard return shipping and handling fees charged to all Turbo Ion, Inc. customers. To cover the cost of shipping and handling, you may either send in a completed money order with the shipping charges or pay over the phone by credit card. PLEASE NOTE: We do not accept personal checks, international personal checks, international money orders, cash or other forms of payment, except as specifically stated in this disclosure, for shipping and handling fees.

For return addresses within the continental United States, the return shipping and handling fee is Twenty United States (U.S.) Dollars ($20.00 USD). For return addresses located in Hawaii, Alaska, Puerto Rico, and Canada, additional shipping and handling fees may apply. Customer is responsible for all shipping and handling fees that may apply. 

Products not covered under the one (1) year manufacturer’s warranty period which are deemed repairable by a technician can be repaired for a fee of between Fifteen U.S. Dollars ($15.00 USD) and Forty U.S. Dollars ($40.00 USD) depending on the severity of the issue with the product.

Products not covered by the one (1) year manufacturer’s warranty period that are deemed beyond reasonable repair by a technician can still be traded toward the purchase of a replacement of the same model through Turbo Ion, Inc.’s exclusive Trade for New Program. (You may choose to upgrade your model for an additional cost if desired, and can contact Customer Service for more details regarding this program.)

Please pay close attention to all of the following information in order to have your product processed and returned to you as quickly and smoothly as possible:

Click on the link below and print the form to include with your return:

REPAIR CENTER RETURN FORM

Repairs and replacements should be sent to the following address ONLY:

CROC/Turbo Ion, Inc.
Attn: Repairs
6800 8th Street
Buena Park, CA 90620

If you are not able to print the Repair Center Return Form, you must include along with your product a letter containing your name, address, phone number, a detailed note to the technicians describing the issue you are having with your product, and (if possible) a copy of your original receipt.

After the Repair Center has diagnosed the problem with your product, you will receive a call from a technician informing you of the results of the examination, your options for next steps, and any additional costs that may apply. All charges and return shipping and handling fees can be paid over the phone by credit card.

There will be a 7-14 business day turnaround period from the date your product is received at our Repair Center. This turnaround time may exceed 7-14 business days per the company's discretion.

CROC/Turbo Ion, Inc. is not responsible for any items that are lost or stolen while in transit. CROC/Turbo Ion, Inc. is also not responsible for additional shipping costs for items sent to an incorrect address, items not claimed within a timely matter (as deemed by the shipping company) by the recipient, or items that fail to arrive at our facility at no fault of CROC/Turbo Ion.

Please be advised. Turbo Ion Inc. is not responsible for any excess shipping fees which occur as a result of inaccurate information provided to us by the consumer.

“If you are a local customer and would like to drop off an item for evaluation at our Repair Center, please call Customer Service to schedule a drop off time. Evaluations will take 1 to 2 business days, with possible extended assessment times based on holidays or the company’s discretion. We are not able to provide same-day evaluations at this time, and our corporate office does not allow unscheduled walk-ins. To schedule a drop off time or for more information, please call 1-844-888-CROC.”

 

 

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